Customer Success Internship
1-6 months remote internship to build real Digital Marketing projects with mentorship
About the Program
Gain practical experience in managing and nurturing customer relationships to ensure satisfaction and retention.Learn to assist clients with onboarding, provide proactive support, and analyze feedback to enhance their overall experience.Develop skills in communication, problem-solving, and strategy to drive customer loyalty and business growth.
You'll work directly with senior developers, participate in code reviews, and build portfolio-worthy projects that solve actual business problems.
What You'll Do
Assist in customer onboarding and support
Guide new clients through the onboarding process, ensuring a smooth setup and clear understanding of products or services.
Build and maintain strong customer relationships
Engage with clients regularly to address inquiries, resolve issues, and provide timely solutions that enhance satisfaction.
Monitor customer feedback and engagement
Collect and analyze client feedback to identify improvement areas and ensure continuous service enhancement.
Team Collaboration (Daily Scrum Meeting).
Use Git/GitHub for version control. Work in a simulated Agile team environment.
Daily Schedule
9:30 AM - Daily Standup
15-minute team sync to plan the day's work
10 AM - 12 PM - Project Development
Focused coding time with mentor support
2 PM - 3 PM - Mentor Session
Deep dive into technical concepts and code reviews
Quick Facts
- Format Remote
- Cohort Size 20 interns
- Hours/Week 25-30
- Certificate Yes
- Work Time Flexible working time
Eligibility
Exciting Rewards
Application Deadline
Learning Outcomes
Customer Onboarding & Engagement
Learn to identify potential clients, research target markets, and generate qualified leads through various sales channels.
Relationship Building & Retention
Develop skills to build trust-based relationships, enhance customer satisfaction, and implement strategies to improve retention and loyalty.
Customer Feedback & Problem Solving
Gain experience in collecting, analyzing, and acting on customer feedback to resolve issues and enhance user experience.
Collaboration & Communication
Understand how to work cross-functionally with sales, product, and support teams to deliver seamless and consistent customer experiences.
Ability to understand
Monolith, Microservices, API, Refactoring, Technical Debt, Boilerplate Code, POC, Hotfix.
Expertise on
Unit Test, End-to-End Test (E2E), Code Coverage, UAT (User Acceptance Testing), Sprint, Epic, Containerization, Monitoring & Observability.
Mentorship
1:1 Weekly Sessions
Personalized feedback and career guidance from senior developers
Code Reviews
Detailed feedback on your pull requests and architecture
24/7 Support
Dedicated Slack channel for instant help
Client Query Management System Optimization
Zoho Desk, HubSpot Service Hub, MS Excel, and Google Sheets.
Enhance the efficiency of client query resolution by analyzing response workflows and implementing systematic improvements.
- Track and categorize customer queries by issue type, urgency, and resolution time.
- Identify recurring issues and propose automated solutions or FAQs.
- Reduce average response and resolution time through optimized ticket management.
AI Chatbot Implementation & Testing Project
Chatbase, Google Dialogflow, and HubSpot Chatbot Builder.
Develop and train an AI-powered chatbot to handle basic client queries and free up human support resources.
- Identify the top 20 frequently asked client queries.ources.
- Design conversation flows and automated responses.
- Test chatbot accuracy, monitor performance, and refine responses.